Overview
Callfluent AI Agent is an AI-powered tool that can perform complex tasks in multiple languages over text and calls with Enterprise-grade security.
Key Features:
- Automate complex workflows with AI agents
- Effortlessly review accuracy of AI-generated responses
- Create custom AI agents in minutes without coding
Use Cases:
- Remind customers of contract renewals autonomously
- Handle up to 90% of Tier 1-2 Support Cases
- Automate lead qualification and appointment scheduling
Benefits:
- Omnichannel experience supporting text, voice, and digital messaging
- Visualized insights for analyzing interactions
- Achieve up to 98% automation with AI agents
Capabilities
- Automates inbound and outbound phone calls
- Provides 24/7 customer service and support
- Engages customers in human-like conversations
- Captures and nurtures leads through personalized interactions
- Integrates with CRM systems like Salesforce and HubSpot
- Analyzes customer sentiment and interaction data
- Provides real-time call transcription and recording
- Customizes AI agent behavior to match brand tone and style
- Handles customer inquiries and provides product information
- Processes orders and enhances the overall shopping experience
- Sends SMS messages and emails during phone calls
- Forwards calls to relevant team members or departments
- Gathers customer data and sends it to Zapier and Webhooks
- Supports over 30 languages
- Identifies trends and common issues by analyzing conversation transcripts
- Escalates complex issues to human agents
- Reduces operational costs associated with manual call handling
- Schedules appointments and qualifies leads
- Provides data-driven insights for continuous improvement in customer relations and sales outcomes
- Offers a diverse range of voices to choose from
- Streamlines workflows by integrating with existing CRM and business tools
- Provides comprehensive support via email and online chat
- Offers a user-friendly interface for training AI agents
- Integrates with 3000+ platforms
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