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Duckie AI Support Assistant provides instant, accurate answers to technical product questions for both your customers and support team — powered by your knowledge base and designed to help improve your documentation.
Key Features:
- AI Support Agent
- Auto-responder
- Draft-responder
Use Cases:
- For Customers and Customer Support Teams
- For Technical Users
- For Your Support Team
Benefits:
- 80% Reduction in Resolution Time
- $210k Saved Yearly for a Support Team of 10
- 71% Ticket Deflection Rate
Capabilities
- Automatically responds to support tickets across various channels
- Drafts professional support responses for customer service agents
- Delivers accurate ticket resolutions via Slack, Zendesk, Intercom, and API
- Analyzes and identifies knowledge base trends and data insights in real-time
- Assists support agents as an AI-powered copilot for resolving product queries
- Reduces support escalation by synthesizing solutions across 30+ knowledge sources
- Understands and generates code to assist development workflows
- Integrates seamlessly with engineering repositories and documentation systems
- Learns from user interactions and adapts problem-solving approaches dynamically
- Escalates complex issues effectively to appropriate teams while minimizing response delays
- Provides comprehensive error reports aiding feature resolving on-fro hotfixing breakban structuality.
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