Inari is an AI-native feedback analytics platform that transforms customer feedback into actionable insights and product opportunities, helping teams build products that customers love by automating the analysis of feedback, CRM, and backlog data.

Key Features:

• Inari automates the analysis of customer feedback, saving hundreds of hours per month by eliminating the need for manual sifting through feedback, interviews, and sales conversations.
• The platform surfaces clusters of customer insights, allowing teams to identify and monitor crucial trends and act on product opportunities to lift product growth and Net Promoter Score (NPS).
• Inari provides a unified Voice of Customer (VoC) discovery feed, enabling users to browse summaries, trending insights, and top quotes daily, and integrates with over 5,000 tools to unify customer data for regular analysis.

Use Cases:

• Product teams can use Inari to automate feedback analysis and insight generation, allowing them to focus on building products that address real customer problems.
• Customer experience (CX) and sales teams can leverage Inari to improve retention by identifying and fixing issues highlighted by customer feedback.
• Research teams can utilize Inari to efficiently analyze customer feedback, freeing up time to focus on impactful research projects and enabling them to handle multiple projects simultaneously.

Benefits:

• Inari enhances product development by integrating real-time customer insights, automating monotonous tasks, and ensuring that product backlogs are prioritized based on revenue impact and customer feedback.
• The platform provides a sense of agency to users, allowing them to edit or add insights as needed, while the AI acts as a copilot in synthesizing qualitative customer input into actionable insights.
• Inari's simple workflow and customization options make it a powerful tool for product teams, enabling them to build scalable products and improve NPS by addressing customer issues effectively.