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Intryc is an AI tool that automates quality assurance for customer support, simplifying ticket reviews, boosting agent performance, and transforming customer experience with actionable insights.
Key Features:
- Sampling with custom rules and attributes for statistically significant samples in minutes
- Evaluations with AI for up to 100% coverage across all scorecards, criteria, and tickets
- Customizable scorecards with no limits on criteria or context
Use Cases:
- CS Quality Assurance Lead
- Support Agent
- CS Quality Assurance Specialist
Benefits:
- Increased audit output by 40%
- Enhanced continuous improvement insights by 130%
- Reduction in evaluation time by more than 50%
Capabilities
- Automates quality assurance for customer support
- Simplifies ticket reviews
- Boosts agent performance
- Transforms customer experience with actionable insights
- Achieves full ticket coverage
- Provides real-time insights
- Reduces costs and boosts performance
- Automates manual, repetitive, and error-prone tasks of the QA process
- Integrates with knowledge bases and data sources
- Handles intelligent sampling and automatic workload distribution
- Provides real-time evaluation and reporting
- Monitors important incidents on calls
- Generates reports, insights, sampling, evaluations, and coaching
- Ensures consistent, impactful quality across every customer interaction
- Reduces time to set up, sample, distribute, and manage workloads
- Improves processes and delivers outstanding customer experiences
- Enables tailored coaching with evaluations based on scorecards rating and feedback
- Segments data by country, product, or topic to get focused insights
- Provides concise summaries, user quotes, and ticket samples to understand root causes
- Offers AI-driven insights on key topics, product areas, agent performance, and customer service processes
- Provides detailed ticket view with complete ticket metadata
- Designs custom scorecards and tailored workloads based on organizational rules and needs
- Integrates with help desks and organization knowledge bases
- Provides proactive insights and real-time alerts for pressing issues
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