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Automate customer service with AI-driven response solutions.

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Customer Support Sales Sales Productivity

Overview

Lyro is an AI-powered agent designed to streamline customer service by automating responses to common inquiries and performing routine tasks, allowing teams to focus on business growth without the need for platform migration.

Key Features:

  • Lyro AI can automatically answer common questions and perform recurring tasks, freeing up to 70% of your team's time.
  • It is a multilingual and multiplatform solution, capable of answering questions in dozens of languages across various live communication channels.
  • Lyro seamlessly integrates with existing support platforms like Zendesk, Intercom, and Salesforce, requiring no migration.

Use Cases:

  • Businesses can use Lyro to handle customer inquiries, reducing the workload on human agents and improving response times.
  • Lyro can be employed to manage routine tasks such as checking order statuses and creating tickets, enhancing operational efficiency.
  • Companies can leverage Lyro to provide detailed product information and recommendations, acting as a virtual sales agent.

Benefits:

  • Lyro significantly reduces repetitive questions, answering up to 70% of customer inquiries instantly, which decreases the average response time by 97%.
  • It allows businesses to maintain control over customer interactions, with real-time monitoring and the ability to take over conversations when needed.
  • Lyro offers a cost-effective solution for customer service, being 10 times cheaper than human support, and provides unlimited replies per customer conversation.

Capabilities

  • Automates responses to frequently asked customer questions
  • Resolves customer inquiries, achieving up to 70% resolution without human intervention
  • Provides instant answers to customer questions in under 6 seconds
  • Performs task automation such as checking order statuses and creating support tickets
  • Recommends products directly from integrated Shopify inventories
  • Manages customer support across multiple live communication channels
  • Responds to customer queries in multiple languages, including English, Spanish, French, German, and Portuguese
  • Integrates seamlessly with existing support solutions through Lyro Connect
  • Continuously learns and updates its knowledge base as business data grows
  • Notifies support agents when human assistance is specifically requested
  • Analyzes customer queries to deliver human-like responses
  • Adapts and improves response accuracy through interaction-based learning
  • Monitors and evaluates AI agent performance in real-time for optimization
  • Customizes behavior and responses to align with brand guidelines
  • Automatically builds a knowledge base by scraping and analyzing support content
  • Generates support tickets for inquiries beyond its knowledge base

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