1. Home icon Home Chevron right icon
  2. agents Chevron right
  3. Ada
Ada screenshot
9

Ada External link icon

Automates customer service, delivering seamless, personalized support.

badge iconContact for Pricing
Sales Marketing Customer Support

Overview

Ada automates seamless customer service with an AI agent that scales confidently and delivers exceptional experiences across channels.

Key Features:

  • Ada Reasoning Engineâ„¢ for advanced problem-solving with safety checks and LLM capabilities
  • Multi-channel support across messaging, voice, and email in 50+ languages
  • Integration-friendly platform ensuring compliance, security, and reliability

Use Cases:

  • Automating customer support to resolve 70% of inquiries
  • Boosting customer retention for SaaS companies with personalized resolutions
  • Enhancing e-commerce customer interactions with instant responses

Benefits:

  • Deliver seamless, 24/7 support with personalized interactions
  • Achieve up to 8X cost savings compared to human agents
  • Handle millions of interactions effortlessly with scalable infrastructure

Capabilities

  • Resolves customer service inquiries, automating up to 83% of interactions.
  • Provides multilingual support in over 50 languages.
  • Integrates with existing customer experience software and tech stacks.
  • Personalizes AI agent responses based on customer segments, geography, and channel.
  • Authenticates users to enable personalized interactions.
  • Proactively engages customers based on website behavior or account issues.
  • Redacts Personally Identifiable Information (PII) to protect customer data.
  • Adheres to company processes by following step-by-step instructions for complex inquiries.
  • Upskills AI Agents using AI coaching and management tools.
  • Connects to knowledge bases to expand its understanding of the company and brand.
  • Automates complex back-and-forth conversations with customers via email.
  • Provides insights into automated conversations to identify areas for improvement.
  • Tests and refines performance using simulated conversations.
  • Integrates with Zendesk to connect knowledge base content and transfer customers to human agents.
  • Uses a reasoning engine to understand and isolate customer issues and gather knowledge from diverse sources.
  • Follows specific rules and resolves complex inquiries with step-by-step guidance.

Community

Add your comments

0/2000