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Scale confidently, serve effortlessly

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Overview


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Ada automates seamless customer service with an AI agent that scales confidently and delivers exceptional experiences across channels.

Key Features:
  • Ada Reasoning Engineâ„¢ for advanced problem-solving with safety checks and LLM capabilities
  • Multi-channel support across messaging, voice, and email in 50+ languages
  • Integration-friendly platform ensuring compliance, security, and reliability

    • Use Cases:
  • Automating customer support to resolve 70% of inquiries
  • Boosting customer retention for SaaS companies with personalized resolutions
  • Enhancing e-commerce customer interactions with instant responses

    • Benefits:
  • Deliver seamless, 24/7 support with personalized interactions
  • Achieve up to 8X cost savings compared to human agents
  • Handle millions of interactions effortlessly with scalable infrastructure

    • Capabilities

    • Resolves customer service inquiries, automating up to 83% of interactions.
    • Provides multilingual support in over 50 languages.
    • Integrates with existing customer experience software and tech stacks.
    • Personalizes AI agent responses based on customer segments, geography, and channel.
    • Authenticates users to enable personalized interactions.
    • Proactively engages customers based on website behavior or account issues.
    • Redacts Personally Identifiable Information (PII) to protect customer data.
    • Adheres to company processes by following step-by-step instructions for complex inquiries.
    • Upskills AI Agents using AI coaching and management tools.
    • Connects to knowledge bases to expand its understanding of the company and brand.
    • Automates complex back-and-forth conversations with customers via email.
    • Provides insights into automated conversations to identify areas for improvement.
    • Tests and refines performance using simulated conversations.
    • Integrates with Zendesk to connect knowledge base content and transfer customers to human agents.
    • Uses a reasoning engine to understand and isolate customer issues and gather knowledge from diverse sources.
    • Follows specific rules and resolves complex inquiries with step-by-step guidance.

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