Afiniti is a CX AI tool that optimizes customer interactions to deliver better outcomes and increase enterprise profitability.

Key Features:

• Real-time AI engine for optimizing customer outcomes
• Responsible AI design principles
• Empathy-driven AI Pairing for better outcomes

Use Cases:

• Increasing customer lifetime value and sales in telecommunications and media
• Retaining more customers and improving profitability in financial services
• Reducing claims costs and improving patient outcomes in healthcare

Benefits:

• Measurably better business outcomes
• Improved customer satisfaction and loyalty
• Increased revenue and profitability