GenerativeAgent™ is a fully conversational generative AI voice and chat agent that automates what was previously impossible to automate.

Key Features:

• Purpose-built generative AI for the unique needs of CX
• Agent Augmentation to reduce AHT, improve agent retention, and increase CSAT
• Interaction Intelligence to extract valuable information from interactions for insights

Use Cases:

• Delight customers and save operational budget with generative automation
• Improve agent productivity and retention with real-time AI assistance
• Extract insights from interactions to increase automation and drive customer satisfaction

Benefits:

• Cost-efficient way to deliver excellent customer service at scale
• Transformational results for CX with increased productivity and revenue opportunities
• Improved compliance and customer satisfaction through automation