GenerativeAgent™ is a fully conversational generative AI voice and chat agent that automates what was previously impossible to automate.

Key Features:

Purpose-built generative AI for the unique needs of CX

Agent Augmentation to reduce AHT, improve agent retention, and increase CSAT

Interaction Intelligence to extract valuable information from interactions for insights

Use Cases:

Delight customers and save operational budget with generative automation

Improve agent productivity and retention with real-time AI assistance

Extract insights from interactions to increase automation and drive customer satisfaction

Benefits:

Cost-efficient way to deliver excellent customer service at scale

Transformational results for CX with increased productivity and revenue opportunities

Improved compliance and customer satisfaction through automation