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Advanced and Customized AI for Support Teams

Agents Customer Support Customer Engagement

Overview


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Auralis AI Agent is an advanced and customized AI for support teams that handles customer requests instantly, consistently, and round the clock, empowering team members to be 5x more productive.

Key Features:
  • Live Chat Agent
  • Helpdesk Assistant
  • Quality Auditor
  • CX Coach
  • Insights Analyst

    Use Cases:
  • Round the clock customer information and solutions
  • Automated ticket triage and macro suggestions
  • Real-time training and insights for agents
  • Sentiment analysis and key metric reporting

    Benefits:
  • Increased customer satisfaction
  • Amplified agent performance
  • Decreased handle time
  • 24/7 support
  • Multi-lingual support
  • Agent handoff for complex issues
  • Secure, private, and compliant operations
  • Community

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