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Cust is an AI-powered Customer Success Management (CSM) platform that helps teams enhance their customer relationships and drive growth. It utilizes advanced AI agents to streamline and optimize customer success operations.

Key Features:

AI-driven next-best-action recommendations

One-click action execution for efficient task management

Conversational insights extraction from customer interactions

Automated data entry to reduce manual work

Personalized customer journey mapping

Use Cases:

Streamlining customer onboarding processes

Identifying and executing upselling/cross-selling opportunities

Re-engaging dormant customers to improve retention

Collecting and analyzing customer feedback

Proactively addressing customer needs and concerns

Benefits:

Increased net revenue retention through improved customer satisfaction

Enhanced personalization of customer experiences

Improved CSM team productivity and efficiency

Data-driven decision making based on AI-generated insights

Reduced churn rate and strengthened customer relationships