Echo AI is the first generative AI-native Conversation Intelligence platform that transforms customer conversations into actionable insights to drive growth and retention.

Key Features:

• Echo AI analyzes every single conversation across all channels with human-level depth, providing leaders with critical strategic insights.
• The platform supports all major third-party and hosted large language models (LLMs), ensuring access to the latest and most advanced models.
• Echo AI's infrastructure is designed to handle enterprise-scale operations, generating hundreds of millions of data points from millions of conversations with over 95% accuracy.

Use Cases:

• Echo AI helps decrease customer churn by uncovering hidden insights and trends that inform retention strategies.
• The platform increases conversions by detecting subtle intent signals from customer data, enabling real-time engagement and campaign triggers.
• Echo AI boosts sales performance by providing detailed analytics and reporting that highlight opportunities for improvement.

Benefits:

• Echo AI eliminates the need for manual call monitoring and scoring, saving hundreds of hours and enhancing quality assurance processes.
• The platform enables organizations to learn and grow from every customer interaction, turning conversations into valuable data for strategic decision-making.
• Echo AI improves agent behaviors by providing insights that help refine and enhance customer service interactions, leading to better customer experiences.