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Espressive

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Automates employee support for seamless issue resolution.

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Overview

Espressive is an AI-powered digital workplace assistant that automates employee self-help, reduces service desk costs, and enhances productivity through conversational AI.

Key Features:

  • Conversational AI for seamless employee support.
  • Enterprise-ready automation for IT, HR, and Facilities.
  • Omni-channel smart ticketing and analytics for efficiency.

Use Cases:

  • Automating IT and HR service desks to reduce ticket volume.
  • Enhancing employee onboarding and identity access management.
  • Improving software provisioning and onsite support efficiency.

Benefits:

  • Reduces operational costs with AI-driven automation.
  • Speeds up issue resolution with intelligent self-service.
  • Increases productivity while maintaining enterprise security and compliance.

Capabilities

  • Streamlines employee support using a conversational, agentic AI-powered virtual agent.
  • Boosts employee productivity through AI-driven automation.
  • Enriches tickets by predicting field values and retrieving relevant knowledge.
  • Provides an intuitive conversational interface for quick solutions.
  • Troubleshoots issues and automates use cases with BaristaGPT.
  • Acts as a service desk agent to understand and clarify employee issues.
  • Generates workplace-related content such as emails and checklists.
  • Initiates automated workflows based on employee needs.
  • Supports omnichannel communication.
  • Provides multi-lingual support.

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