Overview
Espressive is an AI-powered digital workplace assistant that automates employee self-help, reduces service desk costs, and enhances productivity through conversational AI.
Key Features:
- Conversational AI for seamless employee support.
- Enterprise-ready automation for IT, HR, and Facilities.
- Omni-channel smart ticketing and analytics for efficiency.
Use Cases:
- Automating IT and HR service desks to reduce ticket volume.
- Enhancing employee onboarding and identity access management.
- Improving software provisioning and onsite support efficiency.
Benefits:
- Reduces operational costs with AI-driven automation.
- Speeds up issue resolution with intelligent self-service.
- Increases productivity while maintaining enterprise security and compliance.
Capabilities
- Streamlines employee support using a conversational, agentic AI-powered virtual agent.
- Boosts employee productivity through AI-driven automation.
- Enriches tickets by predicting field values and retrieving relevant knowledge.
- Provides an intuitive conversational interface for quick solutions.
- Troubleshoots issues and automates use cases with BaristaGPT.
- Acts as a service desk agent to understand and clarify employee issues.
- Generates workplace-related content such as emails and checklists.
- Initiates automated workflows based on employee needs.
- Supports omnichannel communication.
- Provides multi-lingual support.
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