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Intryc is an AI tool that automates quality assurance for customer support, simplifying ticket reviews, boosting agent performance, and transforming customer experience with actionable insights.

Key Features:

Sampling with custom rules and attributes for statistically significant samples in minutes

Evaluations with AI for up to 100% coverage across all scorecards, criteria, and tickets

Customizable scorecards with no limits on criteria or context

Use Cases:

CS Quality Assurance Lead

Support Agent

CS Quality Assurance Specialist

Benefits:

Increased audit output by 40%

Enhanced continuous improvement insights by 130%

Reduction in evaluation time by more than 50%