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Human touch. Superhuman speed.

Agents Customer Engagement Customer Support

Overview


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Kodif Customer Support AI revolutionizes customer service by automating ticket resolutions and empowering agents with intelligent tools. This platform streamlines support processes, enabling faster and more efficient resolutions while preserving a human touch. Integrated with multiple customer service platforms, Kodif ensures seamless handling of inquiries across diverse channels.

Key Features:
  • Provide customers with knowledge
  • Identify intent and sentiment
  • Provide personalized context
  • Direct inquiry to proper support
  • Steer agents to take actions
  • Extract narrative from numbers
  • Works with multiple customer service platforms
  • Customizable by non-technical personnel

    Use Cases:
  • Automating ticket resolutions
  • Empowering agents with intelligent tools
  • Delivering personalized support solutions

    Benefits:
  • Streamlined support processes
  • Faster and more efficient resolutions
  • Preserves a human touch in customer service interactions
  • Community

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