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Streamlines and automates customer interactions seamlessly.

Agents

Overview

Lemni is an AI platform that allows businesses to set up custom AI agents for personalized customer interactions, enabling scalability without increasing headcount.

Key Features:

  • Custom AI agents setup in minutes
  • 24/7 on-demand support
  • Works with any language for global scalability

Use Cases:

  • Customer support automation
  • Revenue recovery
  • Tech support and issue management

Benefits:

  • Handle unlimited customer inquiries without additional staff
  • Increase customer satisfaction with personalized interactions
  • Automate processes to reduce team workload

Capabilities

  • Manages customer interactions across multiple channels (phone, email, text).
  • Provides 24/7 customer support.
  • Delivers personalized email and text communications.
  • Supports interactions in multiple languages.
  • Automates customer support processes.
  • Integrates with tools like Gmail, HubSpot, Shopify, Stripe, and SendGrid.
  • Trains AI agents on uploaded files (PDFs, spreadsheets, images) and webpages.
  • Creates a unified customer profile by pulling data from systems of record.
  • Prioritizes customer interactions using AI.
  • Auto-assigns team members to customer interactions.
  • Creates GitHub issues for reported technical problems.
  • Drafts emails based on provided context and content.
  • Books calendar events for phone appointments.
  • Cancels orders based on specified reasons.
  • Enriches leads with additional information.
  • Creates contacts in CRM systems.
  • Sends Slack messages to designated channels.
  • Designs customer interactions for personalized experiences.
  • Automates customer service workflows.
  • Implements process automation for customer support.
  • Manages international SEO campaigns.
  • Provides transparent metrics and real-time tracking data.
  • Creates custom AI agents.
  • Enforces brand alignment through defined behavior rules.
  • Monitors and approves agent actions through a collaborative inbox.

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