Netomi is a full-stack Agentic OS built for enterprise customer experience, leveraging sanctioned generative AI to enhance customer interactions while ensuring brand safety and security.

Key Features:

• Netomi provides real-time omnichannel intelligence, enabling seamless conversations across all customer contact channels, including email, chat, messaging, SMS, social, search, and voice, through a single AI interface.
• The platform utilizes goal-driven and sanctioned generative AI, trained with unique customer intents, historical context, and current sentiment, to enhance customer satisfaction through advanced conversational AI intent narrowing and automated topic suggestions.
• Netomi offers AI-federated knowledge access in both auto-pilot and co-pilot modes, allowing the AI to function as a fully automatic agent or as a supportive sidekick that drafts responses for agents to confirm or improve.
• The system is built with a security-first architecture, ensuring data privacy and security with compliance to SOC2, GDPR, HIPPA, PDPA, and CCPA standards, along with ISO 27001 Certification and PII and Systems Protections.
• Netomi provides proactive, predictive, and preemptive care, fostering engagement to drive revenue, anticipating customer questions, and implementing proactive care to address issues before they occur, while detecting and learning subtle emotional and sentimental language variations.
• The platform integrates with business systems for end-to-end resolution, allowing integration with all customer communications software and backend business systems for fully contextualized and tailored customer journeys.

Use Cases:

• Netomi can be used by enterprises to handle massive spikes in customer service volume, such as during major events like the Super Bowl, while maintaining brand and regulatory compliance.
• The platform is suitable for businesses aiming to transform customer interactions through AI, reshaping how businesses and consumers connect, engage, and transact across every channel.
• Netomi is ideal for organizations seeking to enhance customer experience by leveraging AI to provide proactive, predictive, and preemptive care, thereby anticipating and addressing customer issues before they arise.

Benefits:

• Netomi significantly boosts support team capacity, allowing enterprises to handle more customer queries efficiently.
• The platform achieves a high resolution rate, ensuring that customer issues are resolved promptly and effectively.
• Netomi reduces support costs by automating customer service processes and enhancing the efficiency of support teams.