OneReach.ai is an advanced AI Agent Orchestration Platform designed to help organizations orchestrate multimodal AI agents, known as Intelligent Digital Workers (IDWs), to enhance employee and customer experiences.

Key Features:

• The platform enables the orchestration of advanced multimodal AI agents that elevate both employee and customer experiences.
• Intelligent Digital Workers (IDWs) can filter inbound calls using real-time data from previous customer interactions to efficiently guide customers to resolutions.
• GSX’s code-free tools allow users to create and customize new skills for their IDWs, facilitating hyperautomation.

Benefits:

• Organizations can optimize their workforce by allowing IDWs to handle routine tasks, enabling employees to focus on high-level tasks.
• Call centers can transform beyond traditional RPA and IVRs, improving customer service through real-time data utilization and collaboration with human agents.
• The platform supports a wide range of operations, from marketing and HR to finance and legal, enhancing efficiency across various departments.

Use Cases:

• In call centers, IDWs can coach agents and collaborate during live calls, improving customer service and resolution times.
• In HR, IDWs can manage tasks such as onboarding assistance, payroll setup, and employee handbook management.
• In finance, IDWs can handle tasks like invoice management, expense tracking, and contract lifecycle management.