Roark is a tool suite that provides real insights for voice agents, allowing users to monitor performance, analyze sentiment, and catch issues in real time. Up and running in just minutes.

Key Features:

• Real-Time Conversation Monitoring
• Smart Transcription & Evaluation
• Sentiment & Intent Analysis

Use Cases:

• Track live voice calls and chat conversations with real-time monitoring
• Automatically transcribe calls and evaluate them with pass/fail scoring system
• Track customer emotions in real-time and automatically map caller intents

Benefits:

• Monitor interactions, sentiment, and catch issues before they escalate
• Automatically flag calls that need attention and suggest improvements
• Powerful SDK for easy integration and rich real-time events and insights