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AI-powered defense against internal and external threats to your contact center.

Agents Security AI Detection

Overview


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Rulebase is an AI-powered defense system designed to protect contact centers from internal and external threats, including fraud, impersonation, and unauthorized access.

Key Features:
  • AI-driven risk detection for fraud, impersonation, and unauthorized access.
  • Centralized threat visibility with real-time monitoring and alerts.
  • Deepfake and AI voice detection for enhanced security.
  • AI-powered fraud investigations with instant reporting.
  • Automated account access monitoring and anomaly detection.
  • Seamless integration with CRM tools for risk mitigation.

  • Use Cases:
  • Preventing account takeovers and impersonations in contact centers.
  • Tracking and stopping fraud gangs before they infiltrate organizations.
  • Identifying high-risk employees and flagging suspicious activity.
  • Enhancing security through AI-driven fraud analysis and reporting.
  • Automating employee risk scoring and fraud prevention measures.

  • Benefits:
  • Real-time fraud detection and prevention for contact centers.
  • AI-driven insights to enhance security across all locations.
  • Enterprise-grade security with GDPR compliance and SOC II certification.
  • Instant risk mitigation through AI-powered security operations.
  • Built by experts with experience at Goldman Sachs and Microsoft.
  • Capabilities

    • Detects internal and external threats including collusion and impersonations
    • Tracks fraudulent behavior and generates real-time alerts and reports
    • Integrates security AI automation with Customer Relationship Management systems and fraud intervention platforms
    • Supports high-fidelity social operations fintech rules
    • Detects account takeovers effectively

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