Twig AI revolutionizes customer support by providing AI-driven responses from help docs, private data sources, and past tickets, enhancing response times by 2X. • Cited Factual Answers: Delivers reliable answers with sources for independent verification. • Customizable AI Responses: Allows CX team reviews and integrates tribal knowledge for refined responses. • Specialized AI Personas: Offers multiple personas tailored to different CX roles for targeted support. • Third-party Data Integration: Simplifies pulling data from external APIs and platforms, enhancing answer quality. • Personalized AI Preferences: Enables customization of answering style and tone for personalized customer interactions. • Insightful AI Oversight: Provides insights on AI accuracy and team usage for continuous improvement.