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Unthread is an AI-powered support tool that allows teams to track conversations in shared channels, automate support responses with AI, and manage emails and live chat within Slack.

Key Features:

Track conversations in shared channels

Automate support responses with AI

Manage emails and live chat within Slack

Use Cases:

IT Ticketing

HR Ticketing

Customer Support

Benefits:

Assign ownership of incoming messages

Prioritize important tickets

Automatically categorize incoming ticket types