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Vapi is a tool that allows developers to build, test, and deploy voice agents in minutes rather than months.
Key Features:
- Turbo latency optimizations for low-latency audio streaming
- Proprietary endpointing model to prevent interruptions during pauses
- Scale to 1M+ concurrent calls with high availability built-in
Use Cases:
- Customer support
- Lead generation
- Employee training
Benefits:
- Simple, reliable, and accessible voice AI
- Optimized GPU inference for efficient performance
- WebRTC streaming for low latency and high fault tolerance
Capabilities
- Builds, tests, and deploys voice AI agents
- Automates customer support interactions
- Schedules appointments via voice commands
- Generates leads and manages sales processes
- Provides telehealth services through voice interaction
- Creates voice-activated smart home setups
- Offers tailored fashion advice based on user preferences
- Optimizes voice AI latency
- Integrates with CRM systems to update customer information
- Provides analytics and reporting on call volumes and customer issues
- Offers 24/7 availability for customer interactions
- Customizes voice options to align with brand personality
- Connects to automation platforms like GoHighLevel and Make.com
- Transcribes speech to text
- Handles call interruptions
- Enables function calling
- Streams WebRTC
- Automates outbound calls
- Automates transportation conversations
- Provides multilingual transcription
- Follows up with leads via WhatsApp
- Takes actions in CRM based on call transcripts
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