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Vonage AI Studio is a low-code platform for building and deploying conversational AI experiences across multiple channels, empowering both developers and non-developers to create engaging customer interactions using natural language understanding.

Key Features:

Visual drag-and-drop builder for easy conversation design

Built-in Natural Language Understanding (NLU) engine

Multi-channel deployment (voice, WhatsApp, SMS, HTTP)

Pre-built templates for common use cases

Integration with Generative AI Large Language Models

Use Cases:

Customer care and self-service support

Delivery tracking and updates

Appointment scheduling and management

Post-call surveys and feedback collection

Interactive voice response (IVR) systems

Benefits:

Reduced agent workload and improved efficiency

Enhanced customer experience through personalized interactions

Faster development and deployment of conversational AI solutions

Increased customer engagement and satisfaction

Improved scalability and flexibility for handling varying customer demands