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Detects churn risks and automates personalized re-engagement.

Agents

Overview

Vortex Customer Agent is an AI-powered solution designed to boost customer loyalty by identifying at-risk customers and delivering personalized retention strategies. It provides actionable insights to help businesses reduce churn and drive long-term growth.

Key Features:

  • Churn Risk Analysis
  • Personalised Retention Strategies
  • Real-Time Alerts

Use Cases:

  • Re-Engaging Inactive Customers
  • Loyalty Programme Optimisation
  • High-Value Customer Retention

Benefits:

  • Reduce customer churn
  • Increase customer lifetime value
  • Enhance customer engagement

Capabilities

  • Analyzes customer behavior to detect churn risks.
  • Generates churn likelihood scores for prioritization.
  • Recommends targeted offers and discounts tailored to customer preferences.
  • Automates email campaigns and personalized messages for re-engagement.
  • Provides real-time alerts for high-value customers showing signs of churn.
  • Segments customers by behavior, preferences, and value.
  • Integrates with Shopify, Adobe Commerce, Magento, and BigCommerce.
  • Implements AI-driven customer segmentation and engagement strategies.
  • Proactively detects and addresses churn risks throughout the customer lifecycle.
  • Employs AI/ML solution to predict at-risk customers.
  • Applies 10+ machine learning models to predict risk and uncover retention opportunities.
  • Enables proactive retention triggered by AI for every interaction with a predicted high-risk customer.
  • Analyzes 200+ risk attributes from structured, unstructured, streaming, and external data.
  • Provides customer-level intelligence with dynamic predictions, microsegments, action guidance, and offers.
  • Orchestrates omni-channel retention with AI-enabled actions through risk-aware touchpoints.
  • Integrates with Google Analytics, GTM, GA4, and AdWords.

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