Agentforce is a platform that enables businesses to build and customize autonomous AI agents that provide 24/7 support to employees and customers. These agents integrate with Salesforce tools and are designed to perform specialized tasks efficiently across multiple channels.

Key Features:

Autonomous AI agents for employee and customer support.

Customizable using low-code tools like Flows, Apex, and APIs.

Integration with Salesforce CRM and external data sources.

Supports multiple channels such as web, mobile, WhatsApp, and Slack.

Guardrails for safe operation with escalation options to human agents.

Benefits:

24/7 customer service improves response times and satisfaction.

Frees up employees from repetitive tasks, allowing focus on more critical work.

Custom workflows tailored to various industries like healthcare and finance.

Consistent, data-driven decisions based on trusted business data.

Seamless integration into existing Salesforce environments.

Use Cases:

Service Agent: Resolves customer inquiries autonomously across channels.

Sales Development Representative (SDR) Agent: Engages with prospects, answers questions, and books meetings for sales reps.

Sales Coach: Provides sales training through personalized role-plays and feedback.

Personal Shopper Agent: Assists customers with product recommendations in real-time on e-commerce platforms.

Campaign Agent: Helps marketers create, manage, and optimize campaigns with ongoing performance analysis.

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