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Customizable AI Agent Builder

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Overview


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Agentforce is a proactive, autonomous AI application that provides specialized, always-on support to employees or customers.

Key Features:
  • Customizable digital labor platform
  • Enhanced reasoning and data retrieval techniques
  • Connects to existing API's or MuleSoft's pre-built connectors

    Use Cases
  • Customer Service
  • Sales Development Representative
  • Personal Shopper

    Benefits:
  • Boosts productivity and cuts costs
  • Delivers luxury shopping experiences
  • Automates customer service and simplifies processes

    • Capabilities

    • Provides 24/7 customer support across various channels
    • Resolves customer inquiries using trusted data
    • Escalates complex issues to human agents
    • Engages with prospects 24/7, answering questions and handling objections
    • Schedules meetings for sales representatives
    • Provides personalized sales role-plays and coaching
    • Offers feedback on seller performance and actionable steps for improvement
    • Analyzes win/loss rates of deals
    • Assists e-commerce merchandisers with site setup and personalized promotions
    • Offers personalized product recommendations
    • Automates marketing campaign lifecycles
    • Analyzes campaign performance and recommends improvements
    • Connects to existing APIs and MuleSoft connectors
    • Integrates with CRM, Slack, and Tableau
    • Automates tasks within Slack using pre-built Slack Actions
    • Nurtures leads based on predefined rules
    • Participates in sales calls, providing real-time feedback
    • Connects to ERP systems to automate order fulfillment processes
    • Integrates with marketing automation platforms to trigger personalized email campaigns
    • Uses Slack Enterprise Search to provide relevant responses
    • Understands and interprets customer questions using natural language
    • Summarizes open cases, orders, invoices, and recent activity
    • Improves service through reinforcement learning
    • Generates campaign briefs and target audience segments
    • Builds customer journeys in Flow
    • Connects data to action by exposing metadata about defined workflows and AI automations
    • Drafts emails to customers
    • Creates close plans
    • Kicks off 1:1 nurture cadences for customers
    • Uses prompts grounded in trusted enterprise data
    • Creates automations across any system
    • Connects to any system using MuleSoft API connectors
    • Uses Apex and JavaScript to create custom code and business logic
    • Provides insights, predictions, and generated content directly in the flow of work
    • Breaks down industry-leading applications into granular actions
    • Enables users to customize and extend agents
    • Protects data using the Einstein Trust Layer
    • Delivers transformative experiences across sales, service, commerce, marketing, and industries
    • Delivers accurate and relevant outcomes by grounding AI in all the relevant data made available and unified by Data Cloud
    • Identifies areas for improvement using Agent Analytics
    • Supports batch testing for agents, prompt templates, and retrieval-augmented generation using AI Test Center

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