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Airkit.ai eCommerce provides code-free AI agents for commerce, resolving customer questions instantly 24/7/365. It integrates with popular eCommerce and helpdesk systems to augment the current tech stack.
Key Features:
- Code-free AI Agents
- Easy Integrations with eCommerce tools
- Proactive Service Capabilities
Use Cases:
- Order Status Updates
- Returns & Exchanges Support
- Product Information & Technical Support
Benefits:
- Higher CSAT Scores
- Improved Operational Efficiency
- New Revenue Opportunities
Capabilities
- Resolves customer queries instantly across web chat, mobile, voice, and email channels.
- Integrates with eCommerce platforms and helpdesk systems.
- Offers Co-Pilot (AI-assisted) and Auto-Pilot (fully autonomous) modes for customer service.
- Provides proactive customer service by identifying and resolving issues before contact.
- Personalizes customer conversations to improve engagement and drive sales.
- Automates order status updates, returns and exchanges, order issue management, product information, and technical support.
- Handles complex customer queries without human intervention.
- Continuously learns from customer data to improve performance.
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