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Atomicwork

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Streamline IT workflows and boost productivity with automated solutions.

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Agents Project Management Organization

Overview

Atomicwork is an agentic service management platform designed to modernize ITSM and enterprise workflows, driving efficiency and productivity.

Key Features:

  • Conversational AI assistant
  • AI Agents
  • OOTB automation

Use Cases:

  • Bring enterprise services to where your users are with Atom AI
  • Help employees find the right answers with Knowledge AI Agents
  • Deliver fully-automated service resolutions with Atom AI Skills

Benefits:

  • Empower employees with instant answers and 24*7 support
  • Automate IT workflows and save time for end users and support teams
  • Enable true employee self-service with AI skills

Capabilities

  • Automates incident detection and initiates response workflows based on severity and type
  • Suggests actions, solutions, and workflows for IT service requests based on organizational context
  • Summarizes IT service requests to support efficient problem resolution
  • Provides writing assistance for IT service agents to enhance communication quality
  • Integrates with Microsoft Teams and Slack to streamline team collaboration and workflows
  • Connects with Azure AD and Okta for secure user authentication and identity management
  • Automates password resets and user provisioning tasks
  • Resolves access requests, troubleshoots issues, and installs software remotely
  • Identifies, clusters, and tracks related IT issues to improve resolution efficiency
  • Identifies knowledge gaps and generates content based on helpdesk conversations
  • Manages IT assets and automates inventory-related tasks
  • Leverages Enterprise AI Search to access insights from internal documentation, FAQs, and knowledge bases
  • Provides instant, contextual employee support through AI assistance
  • Scales IT service desk capabilities efficiently without increasing team size
  • Enhances productivity by integrating actionable insights into service management workflows

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