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Cognigy

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Enhance customer service with AI-driven interactions.

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Agents Customer Support Customer Engagement

Overview

Cognigy is a generative & conversational AI powered customer service agents for your business.

Key Features:

  • Enterprise-grade Generative AI
  • Autonomous, goal-oriented AI Workforce
  • Voice Gateway for turnkey voice connectivity

    • Use Cases:

    • Customer engagement transformation
    • AI Agents for various industries
    • Agent assist for enterprise contact centers

    Benefits:

    • Fast, personalized service delivery
    • Effortless resource access for agents
    • Enhanced customer experience with proactive service

Capabilities

  • Provides multilingual customer service in 100+ languages.
  • Manages customer inquiries across phone and chat channels 24/7.
  • Understands customer intents, context, and sentiment for tailored service.
  • Integrates with enterprise systems for query resolution.
  • Adapts learning through user interactions to acquire new knowledge and skills.
  • Engages with customers across digital channels for consistent experiences.
  • Automates customer service in contact centers.
  • Processes voice inputs for natural, conversational interactions.
  • Interprets images for tasks like document verification and product support.
  • Handles both unstructured, complex queries and standardized, compliance-driven tasks.
  • Leverages pre-trained agents and enhances existing agents with preconfigured jobs.
  • Operates in compliance with global and regional standards like GDPR, HIPAA, ISO, and SOC2.
  • Provides integrated analytics and insights into AI Agent performance.
  • Supports multichannel connectivity.
  • Supports cross-channel rich media.
  • Facilitates AI-based semantic search and knowledge management.
  • Modifies call settings and previews audio experiences with zero latency.
  • Authenticates end users securely.
  • Employs AI for call monitoring and language offshoring.
  • Refines user inputs with LLMs and improves entity extraction.
  • Manages outbound calling, sales activation, and contract renewals.
  • Combines text, multimedia, and voice in real-time using multimodal xApps.
  • Utilizes mobile device capabilities including camera access, location sharing, and biometric authentication.

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