Crescendo delivers the first Augmented AI solution with PartnerHero acquisition, providing an all-included managed service of AI technology and CX experts that increases customer engagement while reducing costs.

Key Features:

• Crescendo offers AI-driven customer service that enhances customer experience through Augmented AI.
• The platform provides omnichannel AI, delivering conversational AI for superb chat experiences with 24/7 support in any language.
• Human-In-The-Loop technology allows CX professionals to fine-tune AI, enhancing its capabilities and knowledge base.
• Insights and Reporting feature provides complete visibility with AI-driven Voice-of-Customer solutions that analyze every conversation.
• Seamless integration with any application is possible, offering full Agentic AI workflows and knowledge management.

Benefits:

• Crescendo reduces CX support costs by 20% at launch, improving and scaling bandwidth.
• The platform leverages AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
• Fully automated quality monitoring eliminates the need for surveys, providing 100% Voice-of-Customer coverage.

Use Cases:

• Businesses can use Crescendo to provide 24/7 customer support, resolving inquiries faster than top agents.
• Organizations can enhance their customer service by integrating Crescendo's AI with existing business applications.
• Companies can transform their CX support from a cost center into a strategic advantage by using Crescendo's insights and reporting features.