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Transform customer interactions into revenue opportunities.

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Customer Support Sales Sales Productivity

Overview

Droxy is an AI-powered employee that transforms customer interactions into revenue by managing interactions across multiple channels. It helps businesses convert more leads and never miss an opportunity to grow.

Key Features:

  • AI Website Agent: Instantly answers customer questions using website and company knowledge.
  • AI Phone Agent: Handles messages and calls 24/7.
  • Multilingual Support: Communicates in 95+ languages.
  • Comprehensive Knowledge Integration: Builds agent knowledge from websites, e-commerce stores, PDFs, YouTube videos, Google Drive, and more.
  • Zapier & Droxy API: Enables custom integrations and workflows.

Use Cases:

  • Home Services: Never miss a service call, schedule appointments, and provide immediate service quotes.
  • E-commerce: Not explicitly mentioned in the scraped content, but implied through comprehensive knowledge integration.
  • Health Practices: Manage patient scheduling, answer queries, and gather patient information.

Benefits:

  • Increased Lead Conversion: Higher lead conversion rates compared to not using Droxy.
  • Instant Responses: Provides instant responses to customer questions.
  • Reduced Workload: Automates lead collection and qualification, reducing time spent on repetitive questions.
  • 24/7 Availability: Handles messages and calls around the clock.

Capabilities

  • Manages customer interactions across multiple channels 24/7.
  • Converts customer interactions into revenue opportunities.
  • Provides instant responses to customer inquiries.
  • Automates lead collection and qualification.
  • Offers seamless human hand-off for complex issues.
  • Provides smart product recommendations.
  • Customizes agent tone and style to match brand identity.
  • Understands and responds conversationally using advanced natural language processing.
  • Integrates knowledge from websites, e-commerce stores, PDFs, YouTube videos, and Google Drive.
  • Provides multilingual support in 95+ languages.
  • Analyzes customer interactions in real-time to uncover behavior trends.
  • Integrates with Zapier and other platforms via API to build custom workflows.
  • Schedules appointments based on urgency and technician availability (for home services).
  • Manages patient appointment scheduling and rescheduling (for health practices).
  • Gathers patient information and reason for visit before appointments (for health practices).

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