Enjo AI is a support automation platform designed to help enterprises efficiently scale their customer and employee support operations by leveraging enterprise-grade generative AI. It automates high-volume support tasks, improving resolution times and enhancing productivity without compromising service quality.

Key Features:

• Custom AI Agents trainable with company data for accurate and context-aware responses.
• Seamless integration with popular ticketing systems like Jira, Zendesk, and ServiceNow, as well as communication platforms such as Slack and Microsoft Teams.
• Advanced analytics and insights tools to analyze AI agent performance and identify areas for improvement.

Use Cases:

• Support automation at enterprises and small to medium-sized businesses (SMBs) to offload rerouting and segmentation of support queries.
• Enhancing customer service experiences by providing instant responses to common inquiries.
• Improving operational efficiency by automating routine inquiries and minimizing manual intervention.

Benefits:

• Significant reduction in manual effort and costs by automating routine support tasks.
• Faster resolution times, with an average Mean Time to Resolution (MTTR) of under one minute.
• Improved customer satisfaction ratings through timely and personalized support.