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Goodcall

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Automate customer calls with AI-driven efficiency.

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Paid |
$$$
Agents Voice Synthesis Sales Productivity

Overview

Goodcall is an AI phone call service that allows businesses to automate service and sales requests with a concierge-level customer experience on every call. Launch your custom phone AI in just a few minutes without the need for an engineering team.

Key Features:

  • Launch your AI phone agent in minutes with no engineering team required
  • Automate appointments and focus on growing relationships
  • Lead capture that works while you sleep
  • Modernize your phone analytics with powerful call analytics
Use Cases:
  • Automating service and sales requests
  • Streamlining appointment scheduling
  • Capturing leads accurately and efficiently
    • Benefits:
  • Save time and resources by automating phone calls
  • Improve customer experience with personalized service
  • Increase efficiency and productivity with AI-powered analytics

    • Capabilities

    • Automates customer calls with natural language understanding
    • Provides 24/7 customer support
    • Manages appointments through calendar integrations
    • Captures and updates lead information with CRM systems
    • Offers personalized service using customizable logic
    • Integrates with CRM systems for personalized interactions
    • Automates call flows based on customer inputs using conditional logic
    • Provides sub-second response times for customer interactions
    • Handles customer inquiries and directs them to appropriate scheduling options
    • Learns from each interaction to provide better responses over time
    • Converts spoken words into text for quick analysis
    • Interprets the context and intent behind a caller's request using NLP
    • Generates human-like voice responses from text
    • Manages scheduling across different time zones
    • Sends meeting reminders
    • Manages rescheduling and cancellations
    • Provides insights into scheduling patterns and efficiency
    • Escalates calls to human staff when tasks cannot be automated
    • Integrates with various calendar applications to streamline scheduling
    • Greets returning customers by name and accesses their history
    • Automates routine tasks, reducing workload on human staff
    • Provides timely and accurate information
    • Reduces customer wait times and increases engagement
    • Configures and deploys AI Phone Agents with no coding required
    • Transfers calls to specific persons or departments when needed
    • Sends self-service links
    • Schedules callbacks
    • Identifies teachable topics and learns how to respond to them
    • Tunes agent capabilities, behavior, logic, and workflows
    • Provides a performance dashboard showing automation rate, call duration, and new vs. return caller breakdown
    • Offers customizable "operator" workflow that guides the agent on what to do when it can't fulfill a request

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