Overview
Hightouch is a data and AI platform for marketing and personalization, enabling users to gain insights, execute campaigns, and develop AI agents using their data.
Key Features:
- Composable CDP
- Reverse ETL
- Customer Studio
- Identity Resolution
- Campaign Intelligence
Use Cases:
- Powering personalization
- Optimizing campaigns
- Maximizing revenue & ROAS
- Syncing data with Reverse ETL
Benefits:
- Secure, self-service access to marketing data
- Leveraging existing data warehouse investments
- Freeing data teams for high-value work
Capabilities
- Activates and personalizes customer data directly from the data warehouse.
- Integrates with over 200 business tools.
- Builds audiences and orchestrates customer journeys.
- Delivers personalized experiences without duplicating data.
- Offers no-code Customer Studio features like audience segmentation, journey orchestration, and profile enrichment.
- Ensures data privacy and compliance.
- Analyzes engagement data to determine the best timing, channel, and content for each customer.
- Enriches existing datasets with information from external data sources to create an enriched customer view.
- Analyzes historical customer behavior and applies user-level predictions.
- Determines the best content to send to each customer based on their probability of taking an action.
- Tests and learns across every customer interaction, updating predictions and surfacing insights.
- Integrates with over 250 business tools.
- Optimizes engagement frequency and cross-sell strategies.
- Adjusts ad spend, targeting, and creative to maximize return on ad spend (ROAS).
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