InMoment AI is a comprehensive solution designed to transform unstructured feedback into actionable insights, driving business growth and enhancing customer experience.

Key Features:

• InMoment AI provides real-time insights discovery and individual customer recovery by analyzing unstructured feedback.
• The platform uses advanced text analytics and machine learning to understand every aspect of the customer journey, including intent, effort, and emotion.
• InMoment AI employs generative AI and large language models to summarize feedback, predict impacts, and automate actions at scale.

Benefits:

• InMoment AI allows businesses to make informed decisions quickly by providing detailed and immediate insights from diverse customer experiences.
• The platform enhances customer satisfaction and agent performance by understanding nuanced exchanges and linking insights to performance metrics.
• InMoment AI helps organizations align around customer experience by predicting key drivers and their impact on metrics like NPS, CSAT, and CES.

Use Cases:

• Businesses can use InMoment AI to analyze customer feedback and images to improve product, service, and customer experience standards.
• Organizations can leverage the platform to detect new trends and topics in customer vocabulary, ensuring they never miss emerging trends.
• InMoment AI enables companies to automate responses and actions, such as sending recovery emails or recognizing employees, based on AI-driven categorization.