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Kustomer

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Automate customer support with human-like precision.

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Agents Customer Support Customer Engagement

Overview

Kustomer AI Agent is an advanced AI agent designed to autonomously resolve issues and perform tasks with human-like precision.

Key Features:

  • Specialized expertise in specific areas
  • Faster resolution through collaboration between AI Agents
  • Easy setup and maintenance with clear roles and instructions

Use Cases:

  • Empowering customers with instant, human-like support
  • Enhancing personalization and issue resolution for customer service representatives
  • Automating conversations and actions for leaders

Benefits:

  • Greater flexibility and faster problem-solving with specialized AI Agents
  • Accelerated issue resolution and personalized experiences
  • Streamlined setup and maintenance for efficient operations.

Capabilities

  • Automates customer interactions across SMS, email, chat, WhatsApp, and voice channels.
  • Resolves customer issues autonomously with human-like precision.
  • Provides instant, human-like support to customers 24/7.
  • Offers real-time suggestions and guidance to support representatives.
  • Drafts responses for support teams, enabling focus on complex issues.
  • Provides insights and reports to track performance and improve team efficiency.
  • Integrates with third-party systems and data sources, including OpenAPI tools and Shopify.
  • Retrieves relevant data from specific objects (kobjects) based on set parameters.
  • Responds to inbound web form submissions via email with prompt and personalized communication.
  • Delivers consistent, on-brand communication by automatically expanding or condensing messages and improving grammar.
  • Categorizes tasks with actionable next steps, such as transferring to specialized departments or sending help articles.
  • Reviews AI Agent team responses to ensure accuracy and top-tier performance.
  • Adapts to complex conversations and changing topics to ensure smooth interactions.
  • Transfers conversations between AI agents and human agents to finalize and complete resolutions.
  • Defines AI Agents' purpose and personality.
  • Grounds AI Agents in knowledge, policies, and processes.
  • Equips AI Agents with tools to act on customer data, create tasks, and route conversations.
  • Monitors key metrics and identifies questions agents couldn't answer.
  • Automates a broad range of tasks across departments and functions.
  • Scales to handle specific functions without significant adjustments to the entire system.

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