1. Home icon Home Chevron right icon
  2. agents Chevron right
  3. Kustomer
Kustomer screenshot

Kustomer

Visit site External link icon

Resolves customer issues autonomously with human-like precision.

badge iconContact for Pricingbadge iconPaid
Agents Customer Support Customer Engagement

Overview

Kustomer AI Agent is an advanced AI agent designed to autonomously resolve issues and perform tasks with human-like precision.

Key Features:

  • Specialized expertise in specific areas
  • Faster resolution through collaboration between AI Agents
  • Easy setup and maintenance with clear roles and instructions

Use Cases:

  • Empowering customers with instant, human-like support
  • Enhancing personalization and issue resolution for customer service representatives
  • Automating conversations and actions for leaders

Benefits:

  • Greater flexibility and faster problem-solving with specialized AI Agents
  • Accelerated issue resolution and personalized experiences
  • Streamlined setup and maintenance for efficient operations.

Capabilities

  • Automates customer interactions across SMS, email, chat, WhatsApp, and voice channels.
  • Resolves customer issues autonomously with human-like precision.
  • Provides instant, human-like support to customers 24/7.
  • Offers real-time suggestions and guidance to support representatives.
  • Drafts responses for support teams, enabling focus on complex issues.
  • Provides insights and reports to track performance and improve team efficiency.
  • Integrates with third-party systems and data sources, including OpenAPI tools and Shopify.
  • Retrieves relevant data from specific objects (kobjects) based on set parameters.
  • Responds to inbound web form submissions via email with prompt and personalized communication.
  • Delivers consistent, on-brand communication by automatically expanding or condensing messages and improving grammar.
  • Categorizes tasks with actionable next steps, such as transferring to specialized departments or sending help articles.
  • Reviews AI Agent team responses to ensure accuracy and top-tier performance.
  • Adapts to complex conversations and changing topics to ensure smooth interactions.
  • Transfers conversations between AI agents and human agents to finalize and complete resolutions.
  • Defines AI Agents' purpose and personality.
  • Grounds AI Agents in knowledge, policies, and processes.
  • Equips AI Agents with tools to act on customer data, create tasks, and route conversations.
  • Monitors key metrics and identifies questions agents couldn't answer.
  • Automates a broad range of tasks across departments and functions.
  • Scales to handle specific functions without significant adjustments to the entire system.

Community

Add your comments

0/2000