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Drive authentic conversations effortlessly with your team of AI Agents

Agents Customer Support Customer Engagement

Overview


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Kustomer AI Agent is an advanced AI agent designed to autonomously resolve issues and perform tasks with human-like precision.

Key Features:
  • Specialized expertise in specific areas
  • Faster resolution through collaboration between AI Agents
  • Easy setup and maintenance with clear roles and instructions

    Use Cases:
  • Empowering customers with instant, human-like support
  • Enhancing personalization and issue resolution for customer service representatives
  • Automating conversations and actions for leaders

    Benefits:
  • Greater flexibility and faster problem-solving with specialized AI Agents
  • Accelerated issue resolution and personalized experiences
  • Streamlined setup and maintenance for efficient operations.

    • Capabilities

    • Automates customer interactions across SMS, email, chat, WhatsApp, and voice channels.
    • Resolves customer issues autonomously with human-like precision.
    • Provides instant, human-like support to customers 24/7.
    • Offers real-time suggestions and guidance to support representatives.
    • Drafts responses for support teams, enabling focus on complex issues.
    • Provides insights and reports to track performance and improve team efficiency.
    • Integrates with third-party systems and data sources, including OpenAPI tools and Shopify.
    • Retrieves relevant data from specific objects (kobjects) based on set parameters.
    • Responds to inbound web form submissions via email with prompt and personalized communication.
    • Delivers consistent, on-brand communication by automatically expanding or condensing messages and improving grammar.
    • Categorizes tasks with actionable next steps, such as transferring to specialized departments or sending help articles.
    • Reviews AI Agent team responses to ensure accuracy and top-tier performance.
    • Adapts to complex conversations and changing topics to ensure smooth interactions.
    • Transfers conversations between AI agents and human agents to finalize and complete resolutions.
    • Defines AI Agents' purpose and personality.
    • Grounds AI Agents in knowledge, policies, and processes.
    • Equips AI Agents with tools to act on customer data, create tasks, and route conversations.
    • Monitors key metrics and identifies questions agents couldn't answer.
    • Automates a broad range of tasks across departments and functions.
    • Scales to handle specific functions without significant adjustments to the entire system.

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