Ada offers the ACX Platform, an AI customer experience operating model designed to deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across various channels and languages.

Key Features:

• Omnichannel and multilingual conversational automation
• Seamless integration with existing tech stacks via open APIs and SDKs
• Tools for testing, analyzing, and optimizing AI agent performance
• Built-in safeguards for accuracy, safety, and enterprise compliance
• Orchestration of multiple LLMs for complex inquiry resolution

Use Cases:

• Automating customer support across chat and email
• Enhancing conversational commerce and customer engagement
• Reducing human agent workload and prioritizing high-value interactions

Benefits:

• Achieve high automated resolution rates
• Improve customer satisfaction scores
• Reduce average handle time and operational costs
• Increase agent availability and minimize customer wait times