Pega GenAI is the first generative AI for the enterprise, designed to boost productivity and creativity across the full customer journey by leveraging AI and automation.

Key Features:

• Pega GenAI automatically turns ideas into workflows, allowing businesses to go from revolutionary ideas to enterprise apps in minutes with AI-generated low-code solutions.
• It provides AI-led strategy optimization, enabling continuous optimization loops to uncover opportunities, generate content, and engage customers with vibrant content.
• The platform offers AI-powered assistance for agents, supercharging their productivity and transforming chatbots into self-service superstars by generating instant answers and distilling interaction summaries.

Benefits:

• Pega GenAI enhances efficiency by allowing AI and automation to handle the heavy lifting, thus maximizing the power of workflows with enterprise-ready governance.
• It empowers a new generation of developers by boosting low-code productivity and providing conversational suggestions to guide development.
• The platform unlocks an infinitely scalable back-office by unleashing operational data to accelerate work and provide leaders with end-to-end visibility.

Use Cases:

• Organizations can use Pega GenAI to quickly build powerful AI-powered capabilities that are tailored to their specific business cases.
• Businesses can dynamically onboard and train agents using a customer-interaction simulator, enhancing their ability to engage effectively with customers.
• Pega GenAI can be used to generate visualizations that provide instant answers to operational data questions, helping businesses make informed decisions quickly.