Robylon is a customer support automation platform that provides autonomous conversational agents for chat, email, voice, and ticketing. It works standalone or integrates with existing helpdesk systems to enhance customer experience.

Key Features:

• Autonomous conversational agents for chat, email, voice, and ticketing.
• Human-in-the-loop oversight ensuring accuracy.
• Rapid deployment of pre-trained agents, live in 7 days.
• Omnichannel integration with 40+ platforms including Zendesk, Shopify, and WhatsApp.
• Multilingual support for over 40 languages.
• Scalable to handle high volumes (100k+ tickets/month) with 24/7 availability.

Use Cases:

• Automating order status, tracking, and address changes.
• Managing returns, refunds, and eligibility checks.
• Resolving general customer support queries across multiple channels.
• Automating email support based on knowledge bases and SOPs.
• Improving loan collections through AI voice agents.

Benefits:

• Achieve high automation rates, typically 70-95%.
• Reduce Average Handling Time (AHT) by over 90%.
• Generate significant cost savings, around 30-50%.
• Ensure 99% accuracy from initial deployment.
• Provide scalable, 24/7 customer support.