Quidget is an AI chatbot designed for small to medium-sized businesses (SMBs) and SaaS companies to automate customer support, capture leads, and reduce support tickets without requiring coding. It is built to answer common customer questions, learn from provided documentation, and integrate with existing tools.

Key Features:

• Human handoff: The AI agent learns from website content, FAQs, and files to handle common requests and escalates to human agents when necessary.
• No-code setup: Can be set up in minutes without coding, compatible with platforms like WordPress, Shopify, Wix, and custom sites via Google Tag Manager.
• Multi-language support: Supports over 45 languages, automatically detecting and conversing in the customer's language without additional training.
• Integration with messaging apps: Works with WhatsApp, Slack, Telegram, and Viber to reach customers on their preferred channels.
• Integration with CRMs/Helpdesks: Connects with tools like Zendesk, Freshdesk, and Calendly.
• Voice AI by Quidget: Offers real calls and results without extra hiring.
• Built-in reports: Provides insights into AI-answered questions, human escalations, and customer origins.
• Continuous learning: Learns from interactions and updates with new information to improve over time.

Use Cases:

• Automating customer questions: Handles up to 80% of common customer questions, including product details, pricing, and troubleshooting.
• Lead capture: Designed to capture leads.
• Reducing support tickets: Deflects repetitive tickets.
• Improving response time: Answers questions quickly to reduce customer wait times.
• Internal AI assistant: Can be used for internal support.
• Live Chat: Provides live chat functionalities.

Benefits:

• Cut response time by 80%.
• Deflect repetitive tickets.
• Save $150K+ per year (based on customer-reported results).
• Automate up to 80% of customer questions.
• Reduce support tickets by up to 40%.
• Improve team performance/productivity by up to 60% by allowing teams to focus on complex problems.
• Cut support costs by up to 90% by automating routine questions.
• Secure support: Built by SupportYourApp, meeting high security standards (GDPR, ISO, PCI compliant) with end-to-end encrypted answers and data control.
• No credit card required for initial setup.
• 2-minute setup.