Overview
Robylon provides AI agents and expert human support to resolve 100% of customer queries, aiming for 90% faster resolution and 30% cost savings, offering scalable and effortless service.
Key Features:
- 99% Accuracy from Day 1 with human oversight and auto-correcting LLM audits.
- 90% Faster Deployment, live in 7 days, pre-trained on 10M+ queries.
- Flexible updates to responses, workflows, or integrations in minutes.
- Pay only for resolutions with transparent, per-query pricing, leading to 30%+ savings.
- Integrates with 40+ tools.
- Handles tickets via Email and automates web & in-app chat.
Use Cases:
- Brands and E-commerce Companies: Returns & Refunds (integrates with CRM and inventory systems).
- All Companies: Personalized Product Suggestions (based on customer preferences, purchase history, browsing behavior).
- SaaS Companies: Subscription & Billing Support (automates inquiries, management, payment status checks).
- All Companies: Resolve Payment Problems Instantly (troubleshoot failed payments, update methods, confirm transactions).
- Logistics: Track deliveries, automate shipment queries.
- Fintech: Resolve card issues and payment disputes.
- Gaming: Support login issues, purchases & bans.
- Crypto: Answer wallet, KYC & token-related queries.
Benefits:
- Resolve 100% of customer queries.
- 90% faster support.
- 30% cost savings.
- Scalable and effortless service.
- 99% accuracy from day one.
- 90% faster deployment.
- 100% less drama in deployment.
- No weird contracts or user licenses.
- 43% fewer repeat inquiries.
- 90% average CSAT.
- 93% improvement in resolution time.
Capabilities
- Resolves 100% of customer queries through AI and human collaboration
- Accelerates customer support resolution by 90% and reduces operational costs by 30%
- Integrates seamlessly with over 40 communication and support platforms, including WhatsApp, Telegram, Gmail, Discord, Zoho, Intercom, Freshdesk, and Zendesk
- Automates email ticket handling with AI-generated responses
- Manages web and in-app chat support autonomously
- Deploys customized AI agents within 7 days, leveraging pre-trained models from over 10 million queries
- Ensures 99% accuracy from deployment through 24/7 human oversight and auto-correcting LLM audits
- Facilitates real-time updates to response workflows and system integrations
- Optimizes cost efficiency through a per-query pricing model, billing only for resolved inquiries
- Reduces repeat customer inquiries by 43% and improves customer satisfaction (CSAT) to 90%
- Enhances resolution time by 93%
- Provides specialized support for e-commerce (returns, refunds), SaaS (billing, subscriptions), fintech (payments, disputes), gaming (login, purchases), logistics (delivery tracking), and crypto (wallet, KYC)
- Improves loan collections by 25% and reduces associated costs by 30% using AI voice agents
- Maintains compliance with SOC2, GDPR, and HIPAA standards
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