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ServiceNow Agents

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Automates and resolves complex IT and business processes.

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Agents Business Project Management

Overview

ServiceNow AI Agents are designed to drive exponential productivity across every corner of your business by autonomously managing tasks and enhancing operational efficiency.

Key Features:

  • ServiceNow AI Agents autonomously solve essential business challenges, accelerating outcomes and empowering people with a skilled digital workforce.
  • The AI Agent Orchestrator allows teams of AI agents to autonomously collaborate across IT, HR, CRM, and more, or build custom solutions with AI Agent Studio.
  • ServiceNow AI Agents integrate directly with all your systems and workflows, providing seamless integration and efficiency on a single, scalable platform.

Benefits:

  • ServiceNow AI Agents unlock productivity at scale by allowing employees to focus on their best work while AI agents handle routine and complex tasks.
  • The platform provides a single monitoring dashboard to govern the performance of AI agents, ensuring trust and efficiency in operations.
  • With built-in governance, analytics, and text-to-action capabilities, ServiceNow AI Agents enhance productivity while aligning with organizational goals.

Use Cases:

  • In IT, AI agents can perform routine tasks such as provisioning software for a new employee or diagnosing and resolving high-priority IT outages.
  • In Human Resources, AI agents can manage tasks such as onboarding new employees or handling employee inquiries autonomously.
  • In CRM, AI agents can streamline customer interactions by autonomously managing customer service requests and providing real-time solutions.

Capabilities

  • Automates routine tasks such as software provisioning
  • Diagnoses and resolves high-priority IT outages
  • Resets compromised user passwords after security alerts
  • Coordinates multi-step responses to phishing attacks
  • Approves employee time-off requests
  • Manages the onboarding process for new employees, including provisioning accounts, devices, and training resources
  • Handles customer return requests
  • Manages product recalls, from notifying customers to tracking returns and updating records
  • Checks for syntax errors in code
  • Tests new features across multiple environments
  • Collaborates with other AI agents to deliver seamless, end-to-end workflow orchestration across systems and domains
  • Analyzes complex situations using Workflow Data Fabric
  • Creates resolution plans for live agent approval
  • Executes solutions and verifies results
  • Updates stakeholders automatically
  • Pulls order information, policies, and customer information from different systems to confirm eligibility for returns and refunds
  • Responds to customer inquiries and initiates workflows
  • Provides real-time answers to employee questions
  • Approves or denies requests after checking them against company policies
  • Manages processes and collaborates with employees
  • Gathers data from its environment using sensors, web crawlers, or file readers
  • Uses machine learning models to make decisions
  • Monitors results, incorporates feedback, and adapts approach
  • Streamlines operations and adapts to diverse business needs across IT, HR, CRM
  • Initiates platform workflows by issuing natural language commands
  • Builds dynamic workflows that solve business challenges as they learn and adapt
  • Manages incident responses
  • Creates custom GenAI skills for specific business needs
  • Selects models and assigns skills to applications
  • Connects to data and knowledge within the Now Platform for enhanced context and accuracy
  • Orchestrates end-to-end value chains
  • Identifies and resolves problems independently
  • Comprehends context and intuitively creates a step-by-step process for resolution
  • Automates tasks using a conversational natural language interface
  • Orchestrates, analyzes, and governs AI agents
  • Collaborates across IT, HR, CRM
  • Manages tasks in any department, from simple, time-consuming activities to complex, multi-step processes

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