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Sierra

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Delivers real-time, personalized customer solutions.

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Customer Support Chat Marketing

Overview

Sierra transforms customer experiences with conversational AI, delivering personalized, real-time solutions while enhancing customer satisfaction.

Key Features:

  • 24/7 AI agent availability, empathetic and brand-aligned communication
  • Real-time problem-solving, including exchanges and subscription updates
  • Voice-enabled interactions integrated with call center technology

Use Cases:

  • Handling customer inquiries across multiple channels
  • Streamlining complex customer service tasks
  • Improving customer loyalty through personalized, empathetic engagement

Benefits:

  • Consistent, scalable customer experiences on every platform
  • Continuously improving AI agents tailored to your brand
  • Robust security, compliance, and data governance

Capabilities

  • Updates cases in CRM systems
  • Manages deliveries in order management systems
  • Integrates with CRM, CDP, and knowledge bases
  • Engages customers on behalf of businesses
  • Employs LLMs from OpenAI, Anthropic, and Meta
  • Provides customer support
  • Personalizes AI agents to reflect brand voice and tone
  • Updates order systems
  • Orchestrates across multiple systems, knowledge sources, and AI models
  • Breaks down high-level goals and processes into smaller steps
  • Coordinates access to resources
  • Accesses knowledge and key systems
  • Draws on AI models for planning, decision making, response generation, and self-evaluation
  • Locates information from account information to order history and corporate policies
  • Executes complex, multi-step workflows
  • Provides always-on support
  • Troubleshoots customer devices
  • Processes returns
  • Changes subscription plans
  • Understands natural language, context, tone, sarcasm, and jargon
  • Generates fluent language in the form of text and audio
  • Reasons and solves problems
  • Ensures secure integration with systems of record
  • Provides auditing and quality assurance workflows
  • Ensures data governance and security
  • Adapts to changes in business and improves customer experience through analytics and reporting

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